Computer Networking
Infrastructure
Converged Communications
The cost benefits of converging voice and data have been well documented;
use a single network and cut overhead costs in half. But less well
known are the distinct operational advantages of an IP-based contact
center to the customer service side of the company. By supporting
IP voice, companies can converge their voice and data networks onto
a single infrastructure. A single network is not only less expensive
to purchase and operate, but business rules can be configured and
managed in a single place to ensure a consistent experience for
the customer.
IP Telephony
The term Convergence, also know as multi-service networking, refers
to the integration of data, voice and video solutions onto a single
(IP based) network. Traditionally, voice traffic has been carried
on circuit switched networks or networks made up of private lines
and time division multiplexers. I.T.S. architects networks
that present customers with an infrastructure, and environment specifically
designed to enable powerful multi-service technologies. These multi-service
or converged networks are often times deployed to support VOIP as
the initial convergence of these disparate networks to increase
productivity and save costs through management of one data source.
Our team has the necessary skills required for:
- VOIP viability analysis
- Converged network design for both the WAN and LAN
- Network Readiness Assessments
- Next generation Voice application assessment and deployment
- VOIP implementation services along with day two support
- Integration of IP Call Centers
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