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Computer Networking
Lifecycle Services
Technical Support Services
Industry changes have brought about distributed computing, integration
of more devices, and an increased demand on the IT Department. With
heavier workloads, fewer resources and limited budgets, many companies
are turning to a third party to supplement their company’s
technical support services. By augmenting your existing resources
with targeted services from I.T.S., you can be more responsive
to your employees and customer’s computing needs without the
worry of fixed overhead costs. Below is a list of the services we
provide:
On-Site Support Services
- On-Site Help Desk
- Shrink Wrapped Application Support
- Legacy Application Support
- Call Trend Analysis
- Hardware Repair & Maintenance (Break/Fix)
- Desk Side Application Support
- Moves, Adds, Changes (MACs)
- Staff Augmentation
- Asset Management
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Centralized Support Services
- Centralized Help Desk
- Shrink Wrapped Application Support
- Legacy Application Support
- Call Trend Analysis
- Desktop Management
- Asset Management
- Software License Monitoring
- Software Distribution
- National Depot Services
- Repair & Maintenance
- Hot Spares Program
- System Upgrades
- Redeployment
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