Telephone Systems
       IP Office Snapshot

A Phone System – A full PBX with hundreds of features. Up to 256 extensions. Display phones. Desk- and PC-based IP phones. Voice over IP. Paging. In-building wireless. Standards-based interoperability with other PBXs.

A Messaging Server – Voicemail. Auto attendant. Unified voicemail/email. Personal Number. Call recording. Easy-to use graphical interfaces. Full synchronization with Microsoft® Exchange.

A Contact Center – Are you focused on improving customer service? Avaya IP Office comes with a wide range of powerful call routing and customer service capabilities right out of the box. And with the optional Compact Contact Center package you can add capabilities that until now have only been available to much larger companies: support for up to 75 agents, full management and reporting capabilities, and the ability to create a multimedia contact center for voice, e-mail and Web chat. Integrate your customer database with IP Office’s sophisticated call routing capabilities to deliver a new level of personalized customer service. Queue management. Up to 75 agents. Wallboards. Management by exception. Real-time tracking and analysis. Multimedia call routing, voice, e-mail and Web chat.

A Conferencing Solution – Do you rely heavily on conference calls? A major advantage of Avaya IP Office is its built-in, private “conference bridge” that’s available at a moment’s notice when you need to quickly share information with a large number of people (training, press conferences, briefings). Secure, easy to use and very cost-effective, it’s ideal for team meetings, client conferences, training and more. Have your own private conference bridge with up to 64 people on a call. Reduce or eliminate fees for externally managed conference services. It’s secure, easy-to-use and very cost-effective.

A Data/Internet Solution – Integrated dual-speed LAN ports for linking computers and high-speed access to the Internet. Integrated firewall. Remote access server. VPN support.

A Branch Office Solution – Do you have more than one location? Avaya IP Office is an ideal solution for branch offices because you can network multiple IP Office systems through a corporate network infrastructure. This means you can benefit from the “transparent” operation of many features (transfers, Caller ID, etc.), centralized messaging, and centralized administration to enhance information sharing and collaboration, increase company-wide productivity and lower costs. Link your offices on one phone system with centralized administration and shared messaging. Network up to 16 offices.

Easy to Manage – Implement innovative call accounting capabilities that track calls, allocate costs and speed investment returns. Integrate security and office management capabilities to remotely unlock doors, access fire/burglar alarms, monitor energy settings, and more.

Avaya IP Office can flexibly expand with 5 to 360 extensions. Scaling up to more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) gives small and medium size businesses room to grow.